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AiroComm provides the fastest download and upload speeds available for the Internet today.
This Privacy Notice describes Provider’s practices with respect to User’s “personally identifiable information” and certain other
information as affected by User’s use of the Service. “Personally identifiable information” is information that identifies User and that
User has furnished to Provider or that Provider has collected in connection with provision of the Service. “Personally identifiable
information” does not include aggregate or anonymous data or any individual bits of data that do not identify User.
Under the Communications Act of 1934, as amended, Provider may collect User’s personally identifiable information without User’s
consent if it is necessary to provide the Service or to prevent unauthorized access to the Service. Provider may collect other
information that User consents to being collected and that will be used as directed.
The data that is collected may be used, depending on the nature of the data, for various purposes such as the following: to make sure
the Service that has been requested is properly received; to make sure the Service is being billed properly; to maintain or improve the
quality of the Service; to ensure compliance with relevant law and contractual provisions; and for tax and accounting purposes.
Federal law requires Provider to disclose personally identifiable information to a governmental entity or other third parties pursuant
to certain legal process. Generally, this process requires a court order and, if the order is sought by a governmental entity, User will
be afforded the opportunity to contest in court any claims made in support of the court order sought, and the governmental entity
must offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity
and that the information sought would be material evidence in the case. However, there are exceptions to this general rule in areas
including the Electronic Communications Privacy Act, which allows personally identifiable information to be obtained in some
circumstances by governmental entities through a subpoena, warrant or court order; welfare laws, which allow state welfare agencies
to obtain by administrative subpoena the names and addresses of individuals who owe or are owed welfare support; child
pornography statutes, which impose an affirmative duty on us to disclose certain information upon knowledge; and
counterintelligence laws, which require us to provide information based on National Security Letters. At times, laws like these or
specific court orders may require that Provider not disclose the existence of demands for User’s personally identifiable information.
Provider will honor these laws and orders. Provider will comply with legal process when it is believed that such is required. Provider
will also disclose any information in its possession to protect its rights, property and/or operations, or where circumstances suggest
that individual or public safety is in peril.
Provider maintains personally identifiable information for as long as it is necessary for business purposes. This period of time may last
as long as User is a subscriber to the Service and, if necessary, for additional time for compliance with tax, accounting and other legal
requirements. When information is no longer needed for these purposes, it is Provider’s policy to destroy it or render it anonymous.
User is responsible for protecting the information needed to securely access account information and verify orders (for example, social
security number or passwords that may be issued). If someone else acquires this information (through no fault of Provider), it will be
assumed that User has authorized that person’s use of the information and User’s personal information may be provided to that
To the extent that User links to third-party websites through use of the Service, User is solely responsible for protecting its privacy on
those websites; Provider does not control those websites and takes no responsibility for their use.
This Notice is being provided in accordance with the Communications Act. The Communications Act provides subscribers of the Service
with a cause of action for damages, attorneys’ fees, and costs in federal District Court if there has been a violation of the
Communications Act with regard to the collection, disclosure, and retention of personally identifiable information.
This Notice may be modified at any time. If it is modified, Provider will update it on this web site. Continued use and acceptance of
Provider’s Service after a change will be deemed to be an acceptance of such change.
Don’t just take it from us, let our customers do the talking!
I am a happy AiroComm Internet & Phone customer. Whenever I have an issue, it is addressed and fixed right away. I am also happy to support a Maine-based business.
As a semi-retired Registered Nurse, I work from home for several hospitals nationwide. I need to have a high-speed, reliable internet provider. My former provider was dropping my speed at a weird time throughout the day, causing me to lose work. I heard about AiroComm from my son. A wonderful young Maine Company. Their tech support is only a text away if you need them.
We will be moving soon. Sadly, that means we will have to disconnect service, and honestly, that is the last thing we want to do since you have been fantastic and have treated us absolutely spectacularly in our few years with AiroComm. While supporting a Maine-based business, we were able to avoid all the cable companies around. You have been amazing. I couldn’t recommend you more!
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